Orders ship directly from Amazon US warehouse.
Standard shipping via Amazon.
USA and CANADA
USA - FREE Shipping within the USA.
Canada - Flat Rate - Expedited Parcel with tracking; expected delivery 4 - 6 business days
To return, simply send an email stating your wish to return the item. We will provide you with the return mailing address. Attach the return address label. We will refund your money, plus the cost of mailing (to a max of $10).
We do not ship internationally yet.
Same day shipping on orders received by 2pm EST Mon - Friday.
Next business day shipping for orders received after 2pm EST.
All orders ship from Ottawa, Canada.
USA and CANADA
FREE Shipping with a minimum purchase of $49. Flat rate of $5 for orders less than $50.
Shipping within Canada - Expedited Parcel with tracking; expected delivery 4 - 6 business days
Shipping to USA (including Hawaii and Alaska) - Small Packet Air (no tracking; expected delivery 5 - 8 business days)
We want you to love myColdCup, so if it's not what you expected, you can return it unused anytime (that's with no time limit). We don't want yet another unused cup in your cupboard!
If you do use your myColdCup and then wish you hadn't, you can still return it (we will use it for product testing and furthering product design). Your original money will be refunded. Better yet, tell us what you didn't like. That's what we really want to know so we can make our products something you truly are glad you bought.
To return, simply send an email stating your wish to return the item. We will provide you with the return mailing address. Box the myColdCup in the original packaging, which you received your myColdCup in, and attach the return address label. We will refund your money, plus the cost of mailing (to a max of $10).
Shipping based on weight (Small Packet International Air - no tracking; expected delivery 6 - 10 business days)
$14 for 1 myColdCup; $28 for 2 myColdCups
Note: $14 will cover shipping for 1 myColdCup and 1 extra Freeze Stick; If you order 2 extra Freeze Sticks, the weight is just slight over 0.5 kg and the shipping cost jumps to $28.
Returns are possible, but the cost of shipping makes it unreasonable.