Shipping and Returns

Shipping & Returns

goKelvin Whiteboard 

Orders ship directly from Amazon US warehouse.

​Standard shipping via Amazon.


USA and CANADA

USA - FREE Shipping within the USA.

Canada - Flat Rate - Expedited Parcel with tracking; expected delivery 4 - 6 business days

Returns

To return, simply send an email stating your wish to return the item. We will provide you with the return mailing address. Attach the return address label. We will refund your money, plus the cost of mailing (to a max of $10).

INTERNATIONAL

We do not ship internationally yet. 

myColdCup 

Same day shipping on orders received by 2pm EST Mon - Friday.

​Next business day shipping for orders received after 2pm EST.

All orders ship from Ottawa, Canada.​


USA and CANADA

FREE Shipping with a minimum purchase of $49.   Flat rate of $5 for orders less than $50.

Shipping within Canada - Expedited Parcel with tracking; expected delivery 4 - 6 business days

Shipping to USA (including Hawaii and Alaska) - Small Packet Air (no tracking; expected delivery 5 - 8 business days)​

Returns

We want you to love myColdCup, so if it's not what you expected, you can return it unused anytime (that's with no time limit). We don't want yet another unused cup in your cupboard!

If you do use your myColdCup and then wish you hadn't, you can still return it (we will use it for product testing and furthering product design). Your original money will be refunded. Better yet, tell us what you didn't like. That's what we really want to know so we can make our products something you truly are glad you bought.

To return, simply send an email stating your wish to return the item. We will provide you with the return mailing address. Box the myColdCup in the original packaging, which you received your myColdCup in, and attach the return address label. We will refund your money, plus the cost of mailing (to a max of $10).


INTERNATIONAL

Shipping based on weight (Small Packet International Air - no tracking; expected delivery 6 - 10 business days)

$14 for 1 myColdCup; $28 for 2 myColdCups​

​Note: $14 will cover shipping for 1 myColdCup and 1 extra Freeze Stick; If you order 2 extra Freeze Sticks, the weight is just slight over 0.5 kg and the shipping cost jumps to $28.

Returns

Returns are possible, but the cost of shipping makes it unreasonable.